Your Quaderno subscription is based on the number of transactions generated in your Quaderno account each monthly billing period. The monthly billing period begins the day you subscribe. You’ll find your current subscription details in your account on the billing details page. You can update your plan there whenever you’d like.
Only account owners can manage subscriptions.
On this page:
Changing your current planUpdating your billing addressUpdating your payment methodLooking up past invoicesFAQs
Changing your current plan
You can upgrade or downgrade your current plan at any time. Just follow these steps:
- Go to the billing details page.
- Click
Update planin the Plan section.
- Select your new plan and confirm your decision.
If you change your plan in the middle of your billing period, we'll look at the percentage of time left in that period and prorate what we're charging you based on that. If you downgrade your plan, you'll see the new price at the month mark - i.e. the day of the month you initially signed up.
Updating your billing address
If you need to update your billing address, then follow these steps:
- Go to the billing details page.
- Click
Update billing addressin the Billing address section.
- Enter you current billing address and click
Update billing address
Updating your payment method
You can pay your subscription with a credit or debit card that allows for recurring payments.
If your card number changes, then make sure that you update it in your Quaderno account:
- Go to the billing details page.
- Click
Update cardin the Payment method section.
- Enter the required information and click
Add card.
Looking up past invoices
End of the year bookkeeping? You can grab all your past invoices anytime on the payment history page.
FAQs
What is a transaction?
Quaderno counts all documents created in your account as transactions. This includes invoices, receipts, credit notes, and expenses. Documents created manually or through an integration all count towards your transaction limit.
Your transaction total that you see on the billing details page includes all transactions for the current subscription period. Your subscription period starts on your plan renewal date (not the 1st of each month).
What if I go over the transaction limit of my current plan?
We keep an eye on that for you! As you approach the transaction limit for your plan, we’ll notify you that you’ve reached 90% and 100% of your limit. These alerts give you time to upgrade your Quaderno subscription, so that it’ll cover your booming business.
You can upgrade your subscription directly on the billing details page. If you do exceed your plan limit, each extra transaction costs 25 cents.
Will all users on my account receive a notification if we are approaching the plan limit?
We will send email notifications about plan limits to all administrators on your account. You can review user roles here.
How can I pay for Quaderno?
We accept debit and credit card payments. However, we cannot accept Discover payments at this time.
Do you offer refunds?
We don't offer refunds, however we do have an account credit system. If your plan is downgraded during your billing period, your account will be credited accordingly. The next time your account is charged, any remaining balance will be used before we charge you again.
Do you offer any discounts?
When you choose an annual plan over monthly, you'll get a 2 month discount. Other than that, we don't offer other discounts or promotions.
Can you provide me with a contract?
While we don't offer contracts, you can review our policies here.